Privacy Notice for WhatsApp Tabs by Cooby

Last updated on July 14th, 2021

Thank you for choosing to be part of our community at Cooby, Inc ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy.

When you use our Chrome extension, WhatsApp Tabs by Cooby (the "Extension"), we appreciate that you are trusting us with your personal information. We take your privacy very seriously.

We DON’T collect your WhatsApp personal data such as messages or contacts.

We ANONYMIZE user activity tracking and we don't track your WhatsApp activities.

We will NEVER share or sell your data in any shape or form.

We know the Extension touches the most personal part of our lives - our messaging inbox, so we design and build it with privacy at heart. We don't like hard-to-read 10,000-word privacy notices either. So, we write what we do with your data and how we protect your privacy ourselves. We make our best effort to disclose everything about data and privacy for the Extension. We hope you take some time to read through it carefully, as it is important!

This privacy notice applies to only the information collected through our Extension.

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@cooby.co.

1. WHAT INFORMATION DO WE COLLECT?

We DON’T collect WhatsApp IDs, numbers, messages or chats.

We do not collect your WhatsApp chat data including any messages and contacts. None of your chat data leaves your computer. Technically speaking, in fact, currently the Extension does not even connect to a Cooby server. It's 100% client-side.

We DON’T know which chats you add to any tabs.
We only collect minium data to improve our service.

We use product analytics software such as Amplitude to track your user activities on Extension-related UI elements, i.e. the header. That includes all operations on tabs such as clicks or re-ordering. The software also tracks browser and request metadata such as countries, states, and device info (Yes, we know if it's a Windows or Mac). However, we anonymize user-generated content when sending data back to product analytics software.

We do not track your activities on native WhatsApp Web elements, e.g. clicks on a chat or typing out messages.

When we send data back to product analytics software, we create a hash string that represents you as a user uniquely. There is no way to derive any personal identifiable information, such as your WhatsApp ID or number, from the hash. It's fully anonymized.

We DON’T know your emails or phone numbers,
unless you explicitly give them to us.

We run anonymous surveys to understand how you like our service and how we can improve it. These surveys aren't associated with your personal information, unless we explicitly ask you to fill in contact info such as emails or phone numbers, so we can follow up with your feedback, given your consent.

Your tab settings are currently stored in your Chrome profile storage, associated with the Google account logged in the browser. It does not reside in our servers.

2. HOW DO WE USE YOUR INFORMATION?

We use the anonymized user activity data collected via product analytics software as well as survey responses to understand how you use our Extension and improve our service.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

NO. We will never share or sell your data in any shape or form. Period. It's only used to improve the product internally.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

As mentioned above, we use product analytics software that only tracks your usage of *our features* i.e. the tabs plus the Cooby logo menu. The tracking is anonymized, meaning that we cannot trace collected activities back to a real human.

5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Likely yes. While we currently do not host our own servers to store any of your data for the Extension, the product analytics software we use have servers around the world. Therefore, the anonymized user activities are likely transferred internationally.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We plan to keep the anonymized user activities as long as needed in order to continue improving our service.

7. WHAT ARE YOUR PRIVACY RIGHTS?

You have the rights to access and control over your information. You can certainly uninstall the Extension at any time. If you have any questions about your rights, contact us at support@cooby.co, or at +1 (707) 563-1611 on WhatsApp.

8. DO WE MAKE UPDATES TO THIS NOTICE?

Yes we will. We'll update you when we update the notice, so you can decide to accept it or not.

9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

You may contact us by
1. emailing support@cooby.co
2. send messages to +1 (707) 563-1611 on WhatsApp
3. post to:
  Cooby, Inc
  548 Market St PMB 16954
  San Francisco, CA 94104
  United States

10. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

To request to review, update, or delete your personal information, please email: support@cooby.co.