Personal information we collect

Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:
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• Contact data, such as your first and last name, salutation, email address, billing and mailing addresses, professional title and company name, and phone number.
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• Profile data, such as the username and password that you may set to establish an online account on the Service, photograph, preferences, and any other information that you add to your account profile.
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• Communications that we exchange with you, including when you contact us through the Service, social media, or otherwise.
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• Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
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• User-generated content, such as profile pictures, photos, images, music, videos, comments, questions, messages, groups and group names, works of authorship, and other content or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.
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• Payment information needed to complete transactions, including payment card information or bank account number.
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• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
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Third-party sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:
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• Our affiliate partners, such as our affiliate network provider and publishers, influencers, and promoters who participate in our paid affiliate programs.
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• Marketing partners, such as joint marketing partners and event co-sponsors.
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• Third-party services, such as social media services, that you use to log into, or otherwise link to, your Service account. This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.
  

We track interactions on the tab header

• Cookies, which are small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a session ends, “persistent cookies” that remain longer, “first party” cookies that we place and “third party” cookies that our third-party business partners and service providers place.
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• Local storage technologies, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.
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• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email address was accessed or opened, or that certain content was viewed or clicked.
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These technologies are used for the following purposes:
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• Technical operation. To allow the technical operation of the Service, such as by remembering your selections and preferences as you navigate the site, and whether you are logged in when you visit password protected areas of the Service.
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• Functionality. To help our third-party advertising partners collect information about how you use the Service and other online services over time, which they use to show you ads on other online services they believe will interest you and measure how the ads perform.
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• Analytics. To help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails. For example, we use Google Analytics for this purpose. You can learn more about Google Analytics and how to prevent the use of Google Analytics relating to your use of our sites here: https://tools.google.com/dlpage/gaoptout?hl=en.
  

Data about others. We may offer features that help users invite their friends or contacts to use the Service, and we may collect contact details about these invitees so we can deliver their invitations.Please do not refer someone to us or share their contact details with us unless you have their permission to do so.

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Cookies and similar technologies. Some of the automatic collection described above is facilitated by the following technologies:
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How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:
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Service delivery. We may use your personal information to:

• provide, operate and improve the Service and our business;
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• establish and maintain your user profile on the Service;
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• facilitate your invitations to friends who you want to invite to join the Service;
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• enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;
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• communicate with you about the Service, including by sending announcements, updates, security alerts, and support and administrative messages;
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• understand your needs and interests, and personalize your experience with the Service and our communications; and
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• provide support for the Service, and respond to your requests, questions and feedback.
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Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.
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Marketing and advertising. We, our service providers and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes:
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• Direct marketing. We may send you direct marketing communications. You may opt-out of our marketing communications as described in the Opt-out of marketing section below.
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• Interest-based advertising. Our third-party advertising partners may use cookies and similar technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Service, our communications and other online services over time, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the Your choices section below.
  

You decide whether or not to share your contact info with us, explicitly!

Compliance and protection. We may use your personal information to:
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• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
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• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
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• audit our internal processes for compliance with legal and contractual requirements or our internal policies;
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• enforce the terms and conditions that govern the Service; and
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• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
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With your consent. In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

Retention. We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information that we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

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How we share your personal information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection.

Affiliates. Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

‍Service providers. Third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, marketing, consumer research and website analytics).

Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors, such as Stripe. Stripe may use your payment data in accordance with its privacy policy, https://stripe.com/privacy.

Advertising partners. Third-party advertising companies for the interest-based advertising purposes described above.

Linked third-party services. If you log into the Service with, or otherwise link your Service account to, a social media or other third-party service, we may share your personal information with that third-party service (for example, WhatsApp, Hubspot or Salesforce).  The third party’s use of the shared information will be governed by its privacy policy and the settings associated with your account with the third-party service. We recommend you review the privacy policies of any linked third-party service you use. (Review WhatsApp legal here, Hubspot Legal here, and Salesforce Legal Here.) 

Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

‍Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

‍Business transferees. Acquirers and other relevant participants in business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Cooby or our affiliates (including, in connection with a bankruptcy or similar proceedings).

‍Other users and the public. Your messages and user-generated content may be visible to other users of the Service and the public. Some of this information may be seen, collected and used by others, including being cached, copied, screen captured or stored elsewhere by others (e.g., search engines), and we are not responsible for any such use of this information. For example, other users of the Service or the public may have access to your information if you chose to share a link to your chat with others. Note that, when sharing a link to your conversations, unless you choose to password protect the sharing, the conversation could be accessible to anyone who obtains the link (not just the initial recipient).

We make commercially reasonable efforts to verify that the parties with whom our mobile application shares personal information provide a level of protection of personal information consistent with the practices described in this Privacy Policy, except that all such parties described above other than service providers and affiliates may, to the extent permitted by law, use personal information as described in their own privacy policies.

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Your choices

Access or update your information. If you have registered for an account with us through the Service, you may review and update certain account information by logging into the account.

‍Opt-out of marketing communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.

‍Cookies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Service may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

‍Mobile location data. You can disable our access to your device’s precise geolocation in your mobile device settings.

‍Advertising choices. You can limit use of your information for interest-based advertising by:
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• Browser settings. Blocking third-party cookies in your browser settings.
  
  
• Privacy browsers/plug-ins. By using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.
  
  
• Platform settings. Google and Facebook offer opt-out features that let you opt-out of use of your information for interest-based advertising:
  
  Google: https://adssettings.google.com/
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  ‍Facebook: https://www.facebook.com/about/ads
  
  
• Ad industry tools. Opting out of interest-based ads from companies participating in the following industry opt-out programs:
  
  Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
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  Digital Advertising Alliance: optout.aboutads.info.
  
  AppChoices mobile app, available at https://www.youradchoices.com/appchoices, which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance.
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• Mobile settings. Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
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You will need to apply these opt-out settings on each device from which you wish to opt-out.

We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

‍Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

‍Linked third-party platforms. If you choose to connect to the Service through your social media account or other third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.

‍Delete your content or close your account. You can choose to delete certain content through your account. If you wish to request to close your account, please contact us.

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Other sites and services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

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Security

We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

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International data transfer

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

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